You can return your order, unused and in its original packaging, within 21 days of purchase for a refund.
If a fault occurs within 30 days of purchasing, pi-top will offer either a replacement unit or a refund.
If a fault occurs within our guarantee period (12 months from delivery) we will either repair the product or offer a replacement. We reserve the right to inspect the product and verify the fault.
Refunds take 5-7 working days to be credited to your payment card.
If you purchased your pi-top product from a reseller and are requesting a refund, you will need to go back to that reseller.
Proof of Purchase
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.